ALPHA STRIVE NUTRITION – Return & Refund Policy

At ALPHA STRIVE NUTRITION, we are committed to maintaining the highest standards of quality in the manufacturing and distribution of our products. Every batch undergoes rigorous post-manufacturing quality checks and is certified by Informed Choice to ensure authenticity, safety, and premium quality. This commitment has earned the trust of professional athletes and fitness enthusiasts worldwide.

However, if you experience any issue with your purchase and wish to initiate a return, please review the following Return & Refund Policy carefully.

Return Eligibility

Products are eligible for return only under the following circumstances:

• The product was delivered in a damaged condition.
• The product cannot be authenticated for any reason.

To qualify for a return:

• The product must remain sealed and unused.
• The original packaging must be intact.
• A return request must be initiated within 48 hours of delivery.

Please note that returns will not be accepted for personal preferences relating to the taste, flavour, smell, or texture of the product.

Return Process

To initiate a return request:

1. Log in to your account and visit the “My Orders” section on our website.
2. Select the relevant order and submit a return request.
3. Provide the required details, including:
   • Contact information
   • Pickup address
   • Preferred pickup slot
   • Reason for return
4. Upload a short video clearly showing the issue or defect observed in the product.

Once your request has been submitted, our Customer Support Team will review the details and contact you for further assistance.

Upon approval, a pickup will be scheduled for the returned product.

Products Purchased Under Promotional Offers

If your order included any complimentary product, freebie, or promotional item, the same must also be returned along with the main product in order to process the return and refund successfully.

 

Non-Returnable Products

The following products are not eligible for return:

• Products that have been opened or used
• Products with broken or tampered seals
• Products returned without original packaging
• Products returned after the 48-hour return window

Product Exchange / Swap Policy

Currently, ALPHA STRIVE NUTRITION does not offer product exchanges or swaps.

Return Charges

Customers are not required to pay any return shipping or handling charges for approved returns.

Refund Policy

Once the returned product has been picked up and successfully inspected by our team, the refund will be processed within 14 business days.

After the refund has been processed, it may take up to 5 additional working days for the amount to reflect in your bank account, credit card, or original payment method, depending on your financial institution.

Important Information Required for Return Requests

For a smooth and hassle-free return experience, please keep the following details readily available:

• Order Number
• Product Details
• Proof of damage or defect (mandatory video upload)

The uploaded video should clearly display the issue observed with the product to assist our quality assurance team in evaluating the request efficiently.

Contact Us

For any questions, concerns, or assistance regarding returns and refunds, please contact our Customer Support Team using the contact details provided on our website.

Thank you for choosing ALPHA STRIVE NUTRITION.